Privacy Policy
Last Updated: 18th January 2026
Effective Date: 18th January 2026
Data Controller
JIWA Holdings Ltd t/a E-Wire
Company Number: 10622364
Courtenay House, Pynes Hill, Exeter, England, EX2 5AZ
Email: Support@e-wire.co.uk
Phone: +44 (0) 20 7862 6010
Introduction
JIWA Holdings Ltd t/a E-Wire ("E-Wire", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at https://www.e-wire.co.uk (the "Website") or use our services.
E-Wire is a wireless and fibre broadband service provider operating primarily in London and the United Kingdom. We are registered in England and Wales.
This Privacy Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our obligations under these laws seriously and are committed to being transparent about how we handle your personal information.
Information We Collect
We collect and process the following categories of personal data:
2.1 Information You Provide Directly
When you use our Website, enquire about our services, or place an order, we may collect:
Contact and Identity Information:
- Full name
- Email address
- Telephone number(s)
- Business name and business address
- Postal address (including postcode)
Service-Related Information:
- Apartment/flat number
- Building or block name
- Floor number
- Move-in date (where relevant for service installation)
- Service address details
- Preferred installation dates
Enquiry Information:
- Details of your enquiry or service requirements
- Information provided via contact forms
- Correspondence with us
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain technical information:
Technical Data:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Device type
- Time zone setting and location
- Pages visited and navigation paths
- Time and date of visit
- Time spent on pages
- Referring website (if applicable)
Cookie Data:
Information collected through cookies and similar technologies (see Section 6 for full details).
How We Use Your Information
We use your personal data for the following purposes and legal bases:
To Provide Our Services: Processing your enquiries, checking service availability at your address, providing quotes, installing and maintaining broadband services.
Legal Basis: Performance of a contract with you, or taking steps at your request prior to entering into a contract (Article 6(1)(b) UK GDPR).
To Communicate With You: Responding to your enquiries, providing service updates, notifying you of installation appointments, resolving issues with your service, and following up on incomplete enquiries.
Legal Basis: Performance of a contract (Article 6(1)(b)) or our legitimate interests in providing customer service and business operations (Article 6(1)(f)).
For Waitlist Management: If our services are not currently available at your address, we may add you to a waitlist so we can contact you when service becomes available in your area.
Legal Basis: Your consent (Article 6(1)(a)) or our legitimate interests in expanding our service coverage (Article 6(1)(f)).
To Improve Our Website and Services: Analysing how visitors use our Website to improve user experience, optimise our services, and ensure the Website functions correctly.
Legal Basis: Our legitimate interests in improving our business operations and user experience (Article 6(1)(f)).
To Comply with Legal Obligations: Meeting our legal and regulatory obligations, including responding to lawful requests from authorities.
Legal Basis: Compliance with a legal obligation (Article 6(1)(c)).
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We do not use your personal data for AI training purposes.
We may share your personal data with the following categories of recipients, only to the extent necessary for the purposes described in this Policy:
Service Partners and Contractors: We work with trusted partners and contractors who assist us in delivering our services. These may include:
- Infrastructure providers and network partners
- Installation engineers and technical contractors
- Building management companies (where necessary for service installation)
- IT service providers
All such partners and contractors are bound by Non-Disclosure Agreements (NDAs) and contractual obligations requiring them to protect your personal data and use it only for the specific purposes for which it was shared. They are not permitted to use your data for their own marketing purposes or to share it with any other parties.
Professional Advisers: We may share your data with our professional advisers (such as lawyers and accountants) where necessary for legal advice, litigation, or regulatory compliance.
Legal and Regulatory Requirements: We may disclose your personal data if required to do so by law, or if we believe that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of E-Wire
- Prevent fraud or other illegal activity
- Protect the personal safety of users or the public
Business Transfers: If E-Wire is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
You may request deletion of your data at any time (see Section 8).
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies. This section explains what cookies we use, why we use them, and how you can control them.
What Are Cookies? Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the Website cannot function without them.
| Cookie Name | Purpose | Duration |
|---|---|---|
| Session cookies | Maintain your session state | Session |
| Security cookies | Protect against CSRF attacks | Session |
| Cookie consent | Remember your cookie preferences | 12 months |
These cookies are exempt from consent requirements under the Privacy and Electronic Communications Regulations (PECR) as they are strictly necessary for the provision of the service you have requested.
Analytics Cookies (Google Analytics)
We use Google Analytics to understand how visitors interact with our Website. This helps us improve user experience and our services. Google Analytics collects information such as pages visited, time spent on pages, how you arrived at our Website, what links you click, and your approximate geographic location (city level).
Privacy-protective measures implemented:
- IP anonymisation is enabled
- Data sharing with Google is limited
- We do not use Google Signals
- We do not link analytics data with other Google products
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique users | 2 years |
| _ga_[ID] | Maintains session state | 2 years |
| _gid | Distinguishes unique users | 24 hours |
| _gat | Throttles request rate | 1 minute |
These cookies require your consent (Article 6(1)(a) UK GDPR). They are only placed on your device if you accept analytics cookies via our cookie consent banner.
Managing Your Cookie Preferences: When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept all cookies, accept only necessary cookies, or manage your preferences to choose which categories of cookies to accept.
You can change your cookie preferences at any time by accessing the cookie settings in the footer of our Website.
Browser-Level Cookie Controls: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. Please note that blocking all cookies may affect the functionality of our Website.
Third-Party Cookies: Our Website may contain links to third-party websites. We are not responsible for the privacy practices or cookie policies of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data in transit (SSL/TLS)
- Secure storage of personal data
- Access controls limiting who can access personal data
- Regular security assessments and updates
- Staff training on data protection
While we strive to protect your personal data, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security measures.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR).
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, you withdraw consent (where consent was the legal basis), or you object to the processing and there are no overriding legitimate grounds.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to another organisation, or to you, in a commonly used, machine-readable format.
Right to Object: You have the right to object to processing of your personal data where we are relying on legitimate interests as the legal basis, including for direct marketing purposes.
Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects. We do not currently engage in automated decision-making.
How to Exercise Your Rights
To exercise any of these rights, please contact us at Support@e-wire.co.uk or +44 (0) 20 7862 6010. We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months, but we will inform you of any such extension within the first month.
International Data Transfers
Your personal data is primarily processed within the United Kingdom and the European Economic Area (EEA).
Where we use service providers (such as Google for analytics) that may process data outside the UK/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner, adequacy decisions by the UK government, or other lawful transfer mechanisms.
Children's Privacy
Our Website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a child, please contact us immediately at Support@e-wire.co.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes:
- We will update the "Last Updated" date at the top of this Policy
- For significant changes, we will notify you by email (if we have your email address) or by posting a prominent notice on our Website
- We encourage you to review this Policy periodically
Your continued use of our Website or services after any changes to this Privacy Policy constitutes your acceptance of the updated Policy.
Contact Us and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:
JIWA Holdings Ltd t/a E-Wire
Address: Courtenay House, Pynes Hill, Exeter, England, EX2 5AZ
Email: Support@e-wire.co.uk
Phone: +44 (0) 20 7862 6010
We take all complaints seriously and will work to resolve any issues promptly.
Right to Complain to the ICO
If you are not satisfied with our response, or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
Additional Information
No AI Training: We confirm that we do not use any personal data collected through our Website or services for the training of artificial intelligence or machine learning models.
No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.
No Newsletter (Currently): As of the date of this Policy, we do not send marketing newsletters. If this changes in the future, we will update this Policy and seek your consent before sending you any marketing communications.
JIWA Holdings Ltd t/a E-Wire
Company No. 10622364
Address
Courtenay House, Pynes Hill, Exeter, England, EX2 5AZ
Contact
Support@e-wire.co.uk
+44 (0) 20 7862 6010